Dusche Oberbeckengeraet

 

Service: Problem-Solving

In case of a problem with your SOHEWA continuous-flow heater we ask you to check on the following points. We hope that one of the listed suggestions will solve your problem. If this is not the case, please contact one of our service departments for having your device mended quickly and uncomplicated. For this purpose please use our inquiry form or the following contact details.

 

Contact Detail Service:

Phone: +49 (0)8444 9176027

Telefax: +49 (0)8444 9176028

E-Mail: info@sohewa.eu

 

Problem: The water is not hot enough.
Solution: Remove cover screw “A” and gasket and turn grub screw, lying beneath the mentioned cover screw (see manual), one rotation to the LEFT. Put back cover screw “A” and the gasket and tighten it. Repeat the procedure if necessary.
   
Problem: Apparatus does not turn on (water pressure too low).
Solution: Remove cover screw “A” and gasket and turn grub screw, lying beneath the mentioned cover screw (see manual), one rotation to the LEFT. Put back cover screw “A” and the gasket and tighten it. Repeat the procedure if necessary. Regularcleaning of the aerator is necessary (otherwise danger of back pressure).
   
Problem: Water outlet is reducing.
Solution: Clean aerator to remove possible scale or dirt sediments(see manual “cleaning instructions for the aerator”).
   
Problem: Lamp is shining – but water stays cold.
Solution: The heating is defect and has to be replaced. Please contact our customer service.

 

 

Manual German (PDF)

Manual English (PDF)
Instructions for changing heating (PDF)
Cleaning instructions for aerator (PDF)